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Text messaging fees too high?

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  • Posted by Jo Easton
  • on June 26, 2009 11:00 AM

In 2008, U.S. cell phone users sent more than one trillion text messages. Text messaging is a growing source of revenue for mobile phone providers, especially as pay-per-text rates have doubled in the last couple of years.

Marketplace wants the scoop on what you pay for text messages, if you’ve ever complained about the rates, and if you’ve ever had to justify your texting to your parents, your partner, or even your boss.

Share your insights here. And to keep it fun, why not write an SMS love text to your provider?

From the Public Insight Network:

“AT&T, have you no shame? We all know a text is data by another name.” —Daniel Rosan, Somerville, MA

“Charging me for unused capacity on your network is silly. Receiving texts should be free, and sending them should be cheaper than talking.” —Sarah Katz, Madison WI

“It’s not fair to pay for all incoming texts. There should be a block feature so I wouldn’t have to pay for spam or texts I don’t want.” —Wendy Bolton Brown, Richmond, VA

“Why is texting so expensive? I download 100s of MBs of data every month for $30, but my <1 MB of texts costs me $5.” —Joel Creswell, Madison WI

Got a good one? Add it below!

Discussion: 8 Comments

  • Posted by Andy Su on June 27, 2009 9:59 AM

    Text messaging service is a rip-off add-on service which I dont need, but still being charged for receiving messages that I never open to read because most of them are spam. This is ridiculous!

    Respond to Andy Su
  • Posted by Ben on June 29, 2009 9:47 AM

    Charging for received SMS gives legal right to sue for unsolicited SMS messages.

    Respond to Ben
  • Posted by T.K. on June 29, 2009 2:49 PM

    Especially considering the history of text data transfer (e-mail, chat programs such as AOL Instant Messenger and ICQ for example), and their usual price of about FREE with subscription to related service, it seems almost laughable that the phone companies believe that paying for upwards of 10$ a month somehow constitutes fair pay for service.

    Combine this with the extravagant fees tacked on to statistics you cannot easily track (overages, etc) and basically what you have is a scam that the public simply does not realize for what it is: an easy buck off an unsuspecting populace.

    Respond to T.K.
  • Posted by David Spalding on June 29, 2009 3:10 PM

    T-mobile (my provider from 2004 - 2006) had a swell all-in-one data plan, but when I switched to Cingular (now AT&T) I had to make a pick … scads and scads of SMS/MMS messages and a meager monthly ration of straight EDGE/3G data (which adds up fast, believe me, if you use the Web, instant message, and e-mail from your handheld, like I have) … or 200-300 messages and all-you-can-eat data. I chose the latter. I really don’t send nearly as much as 10-15 SMS and MMS messages a day (yes, I know a lot of people do 10 times that much, how — with their thumbs not falling off — I don’t know), but I upload to Flickr, YouTube, get my news and weather, and even check NPR regularly, using the 3G data connection. So the unlimited data is what matters to me.

    Disclosure: I’ve been a PDA and SmartPhone user for 10 years now … SMS is soooooo 2002 for me. It’s 2009, folks. This is the year that you all will start realizing that with a smartphone, you’ll be interacting with Facesphere, Twitterama, and the Blogonet directly, and that antiquated “short message service” will go the way of busy tones. (Anyone remember those?)

    Respond to David Spalding
  • Posted by Steve on June 29, 2009 5:47 PM

    Texting the current cash cow for the telecommunications industry. Competition should fix this but clever use of “equipment contracts” have locked users in and crushed competition. Most people don’t know that long term celll phone contracts were banned during the Bush administration but the cell carriers cleverly invented equipment deals that are used to lock customers in. Advice? buy an ulocked phone and go month to month with your carrier shopping for the best rates which are beginning to fall.

    Respond to Steve
  • Posted by S Mokhtar on July 1, 2009 8:16 AM

    The exorbitant charges for text messages are a way for cell phone companies to rob their customers. How the cell companies can justify a cost of 15-25 cents per message going out and another 15-25 cents coming in blows my mind considering the small amount of data transmitted by the SMS. Also, it is wrong to charge the receiver of the text message for an incoming text. It is not their decision to get the text in the first place.

    Respond to S Mokhtar
  • Posted by Jill Bernard on July 1, 2009 12:46 PM

    One time I met a new guy, and we spent days and days texting each other with getting-to-know-you questions, it was very sweet. Of course, it put me 700 messages over my limit, which would’ve been about $150. I called T-Mobile and said, “I’m 700 messages over the limit!” I didn’t even have to go any further or argue, the representative offered me the unlimited message plan for about $10 more per month, and back-dated it so I wouldn’t be charged. That was classy, T-Mobile! I don’t mind the $10 extra per month. I’d rather text than talk any day.

    Respond to Jill Bernard
  • Posted by tiacapel on July 6, 2009 12:35 PM

    you are right what i say is why do event put that feature on a phone if they are going to charge you a arm and leg?

    Respond to tiacapel
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