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Customer service headed to Kenya?
Kenyan entrepreneurs are talking about talking. The first fiber optic cable will be laid in east Africa by the middle of next year and the region hopes it'll be direct a line to opportunities in the $130 billion call center industry. They're banking on being able to offer cheaper labor and easier-to-understand accents as consumers become increasingly frustrated with Indian call centers.
Posted on August 1, 2007 4:34 AM PT | Permalink
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