Don't Let Tech Support Laugh at You
Future Tense commentator Dwight Silverman says if you're a computer user who's ever relied on technical support on the telephone, someone has probably had a good laugh at your expense. A couple of popular Web sites even collect stupid-user stories. How do you avoid becoming one of the dummies?
www.techtales.com
www.rinkworks.com/stupid
www.belarc.com